Unblocking Organizations

Unblocking Organizations

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Unblocking Organizations
Unblocking Organizations
How ignoring the rules creates a better customer experience: two examples
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How ignoring the rules creates a better…

Jurriaan Kamer
Apr 17, 2023

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Unblocking Organizations
Unblocking Organizations
How ignoring the rules creates a better customer experience: two examples
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Front-line staff that interacts with customers are often underpaid and have little authority.

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