How ignoring the rules creates a better customer experience: two examples
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Front-line staff that interacts with customers are often underpaid and have little authority. In turn, engagement is low, and staff turnover is high. Executives sometimes see them as a cost center that should be measured on efficiency. I believe this is the wrong approach.
How ignoring the rules creates a better customer experience: two examples
How ignoring the rules creates a better…
How ignoring the rules creates a better customer experience: two examples
Front-line staff that interacts with customers are often underpaid and have little authority. In turn, engagement is low, and staff turnover is high. Executives sometimes see them as a cost center that should be measured on efficiency. I believe this is the wrong approach.